Tools + Equipment

RETURNS + CREDITS

If you need to return and credit your Tools + Equipment purchase, please complete the below form and our team will begin to process your credit. To be eligible for credit, the terms and conditions outlined in our Returns Policy below must be met. The below form refers to Tools + Equipment credits only, please refer to our Terms and Conditions for Stone and Machinery enquiries. 

  • CDK Stone retains the discretion to accept returns of non-defective Products under the following conditions:
  • Upon request, the Customer must provide proof of purchase.
  • Written agreement is required for the return of the products to be accepted.
  • If the return is due to fault of CDK Stone, CDK Stone will cover the cost of returns shipping. The Customer is responsible for covering the shipping costs for returning the Products within thirty (30) days from the delivery date.
  • Products must be returned in their original condition, along with all packaging material, brochures, and instruction material, maintaining a new-like state to the best of the Customer’s ability, given the circumstances.

Click the below button and complete the credit request form to lodge your credit request. Our team will be in touch as soon as possible to process your request.

Lodge your credit request

CDK Stone’s Terms and Conditions can be reviewed below:

Terms & Conditions

Tools + Equipment

REPAIRS

CDK Stone manages repairs for a range of brands. All repairs are assessed and processed at our Melbourne Trade Centre. Please ensure your tools are free from dust before sending in for repair. If the tool is not clean from dust when it arrives, we will return it to you without inspection. 

Click the below button and complete the repair request form to lodge your repair request. Our team will be in touch as soon as possible to process your request.

Once you complete the below form, please send your tools to 1 Freighter Road, Moorabbin VIC 3189.

Lodge Your Repair Request

If you need additional help or further assistance, please feel free to contact us via the button below.

Contact US