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If you have a question or need some help, please take a moment to read through our Frequently Asked Questions.

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General Frequently Asked Questions

Do you have availability in my State?

We are able to transport slabs between branches Australia wide. Contact us to find your ideal stone today.

We sure do! Stay up to date with the latest products, view breathtaking projects, find inspiration and exclusive offers, all tailored to you!

We encourage you to pre-book an appointment before visiting our Selection Centres. This allows us to prepare our stone slabs and customise your experience. You can book an appointment online by clicking here or by calling us on 1300 522 108.

Book matching is the practice of matching two (or more) stone surfaces, so that the two adjoining surfaces mirror each other, giving the impression of an opened book. This is only considered when the chosen stone has a strong vein pattern through it, like Calacatta.  Book matching is not always possible due to various factors so always check with your stonemason first.

Each CDK Stone branch allocates between 30 minutes to one hour for our stone viewing appointments. Your time allocation may depend on your local brand and the day you have booked. You can check your allocated appointment time in your booking confirmation email. Often there will be another appointment booked immediately after and so you will not be able to make up the time you missed after your appointment.

Each natural stone is handpicked for its beauty and functionality from around the world. We source our natural stones from Italy, Greece, Turkey, Brazil and from many other countries around the world.

Calacatta is a time-honoured, luxury Marble sourced exclusively from Italy.
Culcatta is both a common misspelling of Calcatta and may refer to white marbles sourced from Kolkata, India (formally Calcutta).

Here at CDK Stone if you like a particular stone but are unsure if it will work for your home you are able to put it on hold. When putting a stone on hold we ask for a deposit, of generally 30%, to secure the slab and then hold the stone for four weeks. After this four week period we ask for full payment for the natural stone or if it doesn’t suit your needs you can receive your deposit back and continue browsing our collection.

On average, the natural stone will take 12-16 weeks to arrive from the day of purchase. This time period can vary due to taking the time to find the perfect stone and securing it as we need to ensure the stone is up to our standards and at times we need to consult the suppliers to cut new batches. It is also important to note that this time period might also take longer due to shipping the stone.

Natural Stone Frequently Asked Questions

Is all natural stone suitable for benchtop applications?

Most natural stones are suitable for benchtop applications, even in kitchens. Depending on your chosen stone, the way in which you care and treat your natural stone might differ to ensure it remains in the best condition possible. It is always best to talk with your sales consultant about your intended use, so they can offer the best possible solution for your needs.

Each stone is unique in both its colouring and veining. This means that no stone is the same and so to find the perfect block of stone for you, it’s best to come and inspect the stone in person to ensure it suits your needs and tastes.

Natural stone can be used almost anywhere, both inside and outside. Depending on where the stone is located, the method in which the stone needs to be taken care of will differ to ensure it remains of the highest quality. Natural stone can be used for benchtops, splashbacks, wall cladding, flooring, vanities and a variety of other uses.

Honed stones have a soft matte finish, whereas polished finishes are much glossier and have a reflective appearance. Depending on the chosen stone it can offer either of these finishes.

The majority of natural stones we bring in have a thickness of 20mm. Any other thickness sizes such as 30mm can be specially ordered depending on the quantity. Natural stone tiles are usually 10mm, 12mm or 20mm and similarly different thicknesses can be specially ordered but this is dependent on the material and quantity required.

Generally, we do. Most of our marbles and limestones are available to be purchased in tiles. It is best to talk with your sales consultant about the tiles you need about both quantity and the material you desire.

Natural stone adds a luxurious appeal and has been used throughout history to add an elegant touch to architecture and interiors. Not only does it add a more aesthetic appeal but has proven to increase the value of an asset due to its high quality, functionality and appearance.

Marble is well-known for its luxurious aura and natural beauty and so is hugely popular for kitchen benchtops and bathrooms. Marble is available in an unlimited range of colours including white, grey, black, brown, pink, red, green, blue, beige, gold, cream and more.

Dolomite has become an increasingly popular stone because of its physical characteristics which make it both strong and pleasing to the eye. Usually available only in white and grey, although other colour options are available from time to time, dolomite is at home in the most demanding kitchens, bathrooms and outdoor areas.

Granite is the signature rock of planet earth. It is a strong stone with very distinctive characteristics such as high polish and is resistant to acid and weathering. Granite has been a pillar of strength throughout centuries and current design trends. Granite is a more durable stone that is commonly available in darker colours, such as dark brown, dark grey and black; although granite is also available in lighter colours such as green, light grey and white varieties.

Quartzite’s hardness offers an incredible aesthetic with dependable quality. As a decorative stone its growing popularity among designers and architects alike makes sense for (among other things) bench tops and bathroom-tops. More resilient to stains, quartzite is a top choice for people seeking style and practicality, durability and hard-wearing surfaces.

Most often, light or dark grey, limestone has become a popular choice for bathrooms, walls and floors. Limestone can also be available in white, biege and cream colour options. Bringing beautiful aesthetics, limestone is known adding natural texture to any space. Most often used in contemporary designs, limestone is a sought-after choice for designers.

CDK Stone has a vast collection of travertine stones that are sure to complete any space. In today’s world there is an immense variety of travertine available from many different countries. The scope of where Travertine can be used includes, flooring, wall panelling, bench tops, vanities, paving and coping.

Lithofin Frequently Asked Questions

What is sealing?

Natural Stones are porous. Therefore they will absorb liquids particularly prone to damage from acidic products such as wine and lemons. Sealing your stone with a suitable product such as Lithofin StainStop, penetrates and protects the stone preventing damage.

Our staff can provide you with all you need to know about cleaning, maintaining and protecting your stone.

Neolith on the other hand, is 100% non-porous and requires almost zero maintenance.

The surface is not damaged, but there was a film of care products on the surface, which has now been partially dissolved. Thoroughly clean the surface with Lithofin FZ Intensive Cleaner. Lithofin EASY-CARE does not build layers or films and should therefore be used for regular maintenance.

In order to remove the dirt, the wax film must be partially dissolved. Dilute Lithofin WEXA up to 1:4 with water (test for the adequate degree of dilution in an inconspicuous area) and apply it to the surface. Allow the product to work for 10 to 15 minutes. Brush vigorously and rinse the surface with plenty of clear water. Allow the surface to dry completely. Applying Lithofin TC Classic Wax or Lithofin TC Ever-Sheen will achieve an elegant sheen on the surface.

Product residues were not removed in time and have dried on the surface. These dull areas can be removed with Lithofin WAX-OFF and a white nylon pad.

Lithofin MN Colour Intensifier has probably been applied too generously. The stone could not absorb the quantity of product and the product residues formed puddles which dried on the surface. This surface film can be dissolved with Lithofin MN Colour Intensifier. Simply reapply the product and ensure an even distribution. After 5 to 10 minutes, remove all surface residues with a dry cloth. The colour intensifying effect and the impregnator’s effectiveness remain intact. Alternatively, you can remove the impregnator entirely with Lithofin WAX-OFF. Apply the product with a brush and allow it to work for 15 to 20 minutes scrubbing occasionally. The rinse the surface with plenty of clear water.

The impregnator has probably been applied to a still moist surface. Remove the protective treatment with Lithofin WAX-OFF. When the surface has completely dried, reapply the impregnator.

At first glance, natural stone surfaces look dense and robust. However, the stone contains pores and capillaries, which allow dirt to penetrate the surface.

A protective treatment like Lithofin MN Stain-Stop (or Lithofin STAINSTOP makes the surface resistant to oil, grease and water borne dirt. Dirt does no longer penetrate the stone and is therefore simple to remove. The protective treatment in combination with the right maintenance program will prevent staining.

Sometimes, the polished tiles are not thoroughly cleaned off when they leave the factory and there are still residues from the polishing process. These residues can be removed with acidic cleaners such as Lithofin KF Cement Residue Remover.

Wet the surface with water, then apply Lithofin MN Builder’s Clean and allow it to work for about one hour. Add some water, brush, and then remove the product. Rinse thoroughly with clear water. In case of stubborn staining repeat this process. Note: Some granites are pre-treated with products that may not be resistant to an acidic cleaner. Please test the product’s suitability prior to use. Discolorations resulting from plants look similar to rust and can be removed with Lithofin MN Outdoor Cleaner.

Apply Lithofin WAX-OFF undiluted and allow it to work for 5-10 minutes. Add some water, brush, and then remove the product. Rinse thoroughly with clear water. You may have to repeat this procedure.
In case of stubborn, deep-seated stains apply Lithofin OIL-EX in a 2 mm thick layer to the dry surface and cover it with some foil. Remove the foil after about 12 hours and brush off the white powder after one more hour.

Wipe the fixtures with a wet sponge and a few drops of Lithofin KF Ceramic-Clean (for Australia and New Zealand: Lithofin KF Active-Clean), then simply rinse with water.

Put some Lithofin WAX-OFF (undiluted) on the spot. Allow the product to work for 10 to 15 minutes, brushing occasionally. Then rinse the surface with plenty of clear water.

Lithofin KF Mildew-Away will bleach most colours. Spray the product on the marks and rinse with plenty of water (while rubbing with a sponge) when the marks have disappeared.

Apply Lithofin MN Power-Clean, chemically-mechanically remove lime scale residues using a white nylon pad in circular motions. Recommendation: Regularly treat the window sill with Lithofin MN Polish Cream. The chemical agents make the water pearl off and thus facilitate cleaning.

Apply Lithofin MN Outdoor Cleaner undiluted and allow it to work for about 10-30 minutes. Brush, remove the product and then rinse off with clear water.

First remove any dirt and care product residues with Lithofin MN Power-Clean. Afterwards wipe the surface with Lithofin MN Care-Sheen. (in case of hard wear: apply Lithofin MN Care-Seal diluted 1:4 with water). You may have to repeat this procedure in order to achieve a rich sheen. Use Lithofin MN Wash & Clean or Lithofin EASY-CARE for regular maintenance.

Apparently, layer-building care products have left residues on the surfaces which are being redistributed with each wiping. Dilute Lithofin FZ Intensive Cleaner approx. 1:5 with water and apply it to the surface. Allow the product to work for 20 minutes, then brush and thoroughly rinse the surface with plenty of clear water. For regular maintenance, use Lithofin FZ Conditioning Cleaner (for Australia and New Zealand: Lithofin FZ Vitra-Clean).

Generously apply Lithofin MN Colour Intensifier to the clean and completely dried out surface. In addition to giving the surface a deep and rich colour, Lithofin MN Colour Intensifier also acts as a protective treatment against water and dirt. Note: Also suitable for all porous natural stones.

Brush the surface several times with hot water and a dash of Lithofin MN-Power-Clean Occasionally you may have to put a wet cloth on the area and allow the product to work for some time.

Grease splashes and vapours penetrate into the porous grouting material and with time turn them dark and unsightly. Lithofin KF Grout Cleaner dissolves and removes these deposits. However, oil and grease turn into resin with time, and they become more and more difficult to remove as time goes by. The clean joints should then be treated with Lithofin KF Grout Protector. This protective treatment will prevent the penetration of oil and grease.

If the impregnator has not been on the surface for more than 24 hours, use a bit of the impregnator itself to reactivate the residues. If the impregnator has been on the surface for several days, use Lithofin WAX-OFF, let it work for 10-25 minutes (scrub occasionally). Then rinse off thoroughly.

Cleaning the surface with Lithofin MN Outdoor Cleaner will restore the surface to its original condition. After one to two weeks, you should treat the surface with Lithofin ALGEX as a preventive measure. To ensure a clean surface in the future, you should spray it with Lithofin ALGEX once a year, preferably in spring.

First you should thoroughly clean the surface with an intensive cleaner. If the slippery surface was due to layer forming care products, the problem should now be solved.If the surface is still to slippery, you can use Lithofin Anti-Slip to “roughen” up the surface. The product removes microscopically small silicate particles from the stone / tile, thereby giving it more grip. Lithofin Anti-Slip is available in a convenient Set which includes all the equipment you will need to treat 6m2.

The grey film can be removed with Lithofin KF Cement Residue Remover. Depending on the type of terracotta and the stubbornness of the deposits, dilute the product 1:15 to 1:5 with water. Then apply the solution, allow it to work briefly, brush and rinse off the surface with plenty of water.

Protecting the surface with Lithofin STAINSTOP >W< will prevent water, dirt, oil and grease from penetrating into the surface, thereby simplifying maintenance.

It is advisable to put in the joints beforehand because there might be problems with the silicones adhesiveness if wax-containing products get into the joints.

It is best not to do anything. You probably used Lithofin ALGEX in too strong a concentration, which made the algae turn brown. You can either brush with some water or wait for the rain to solve the problem.