During this COVID-19 pandemic please be patient with us for any delays outside of our control and rest assured that we are doing everything we can to meet market demands.

Need to contact the CDK Stone Service Department? Visit our support page for more information:

To support this undertaking, we have:

 

For all machine matters including Installations, Preventative Maintenance and Breakdowns:

01

Please call our dedicated service line on +61 3 8552 6060 or email service@cdkstone.com.au.

02

Your call will be answered by the first available Service Case Manager.

03

If all Service Case Managers are busy on other calls you can choose to hold or leave a voicemail – please state your company name, contact details, machine details and a brief description of the reason for your call and we will call you back.

04

A service call will be logged for each new task and this call number is your reference for all contact regarding the issue.

05

You will be contacted by our technical help desk to triage your issues and help to plan the best resolution.

06

Once we understand the scope of works a quotation will be prepared and submitted for your approval.

07

Once we receive your acceptance of our quotation and any parts required are available a service case manager will contact you to schedule a technician’s attendance.

08

Upon completion of work and your acceptance of the technician’s service report an invoice will be raised and submitted for payment in line with your account terms.

09

If we fail to meet your expectations during this process please let your Service Case Manager know that you would like the call escalated.

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We love receiving feedback, both positive and negative – it helps us to continue improving our service. You can leave feedback by clicking here.

Our Service Team

Commitment & Dedication

Management

Alvin Nathan

Service Manager

An experienced portfolio leader in Large Scale Service Management industries, including Intelligent Transportation Systems. With 10 years local experience transforming best in class Field & Service Operations for both Private & Government entities.

Serena Dodd

Assistant Service Manager

With 25+ years association with CDK Stone, it is safe to say I enjoy working here. I have also gained knowledge of each area of the business. In my current role I get to work with a fantastic team of professional, skilled people every day and enjoy supporting them as we develop and improve our processes to offer industry leading customer service.

Rob Skinner

Development Manager

Originally training in Electrical, Electronics and Automation, most of my working life has been working in the Service industry supporting customers with automated machinery.

I began my transition from CNC metal working machinery to Stone machinery in 2005, and now love my current role supporting the development of the exceptional Service Team at CDK Stone and building rewarding relationships with our loyal customers.

Service Case Managers

Asha Brooks

Service Case Manager

A Service Case Manager with a background in business and commerce and with over 10 years’ experience in customer service across various industries including retail and renewable energy.

I enjoy being a part of the CDK service team, as working together we are able to improve our skills and provide the best customer service possible.

Aghilesh Nair

Service Case Manager

An experienced Service Case Manager with over 13 years of experience in Computer Operations, Technical and Help desk support and service management.

A healthy work culture motivates me to do a good job. Each day I work to improve myself and my skills to become better at what I do.

Michael Vidal

Service Case Manager

A Service Case Manager with 11 years of experience in customer service roles across multiple industries and for the past 3 years have been working CDK Stone assisting customers with a wide range of queries from technician bookings to invoicing queries. I believe that to achieve the best results possible we all need to work together.

Field Technicians

Darren O’Brien

Senior Field Technician VIC

My training in motorcycle engineering, experience building race bikes and working on race teams offered me a great foundation in understanding and working on high end and complex equipment and systems. In 2007 I made the transition into the Stone Industry working on automated machinery for CDK Stone. I really enjoy the constant learning and development required to offer our customers the highest level of Service, Support and Care

Cristian Carminati

Senior Field Technician VIC

Having spent 15 years in the stone industry, I have developed in depth knowledge of all aspects of automated machinery engineering and application. I enjoy developing an understanding of our customers needs and seeing their businesses develop.

With many years of experience in Europe working with some of the leading manufacturing companies in CNC machinery and equipment, especially over the last few years working for CDK, I built a passion for working on high-end equipment and automation. My role is both challenging and rewarding.

Chris Cherrill

Field Technician SA

Beginning my career in the stone industry as a fixer mason 23 years ago in the UK I have spent the last 13 years working with and on stone processing machinery, predominantly saws and CNC machines.

I joined the CDK Team as a Service Technician in 2018 to pursue my interest in machinery technology, where I now enjoy helping customers utilise the machinery to its fullest potential and seeing skilled craftsmen using state of the art machinery to compliment traditional Skills.

Steven Hayes

Field Technician QLD

My working life has revolved around bringing exceptional service to customers in the mechanical and machinery fields. My background in construction and manufacturing has been a great training ground and continues to serve me as I learn and develop new skills in the areas of Stone machinery installation, service, application and support. What I love about my job is the ability to provide solutions to our end users’ machinery needs, faults and production problems. It is a pleasure to support our range of quality equipment and work for a company focused on a high level of customer and employee satisfaction.

Ian McConnell

Field Technician VIC

A qualified fitter and turner with 36 years of experience working in all aspects of mechanical maintenance. Over the past 6 years, I have developed great understanding and strong skills working on leading edge stone manufacturing equipment used by CDK customers. I really enjoy streamlining customers process’ and keeping machines running accurately and reliably.

 

Mitchell Newman

Field Technician VIC

I have been with the company for over 2 years as a service technician, I specialise on Comandulli Edge Polishing machinery while also performing basic repairs and service on a range of other machinery. My background in Mechatronic Engineering inspired me to learn more about automated machinery.

Pedro Banales

Field Technician VIC

Pedro’s interest in technology led him to pursue a career as a technician by studying a Cert 3 in Engineering – Mechatronics and Robotics. His experience with CNC Machines started in the Sheetmetal industry working for a reputable air conditioning and heating company. After many years working with multiple types of CNC machines, his career extended into the Stone Industry where he has applied the same principles of systematic fault finding, record keeping and machine maintenance management.

Steven Ollive

Field Technician VIC

Attaining Cert IV in Aeroskills I started my career as an Aircraft Maintenance Engineer on the Seahawk platform in the Royal Australian Navy and later for Lockheed Martin Australia. Looking for a change I started in the Stone Industry early in 2020 when I joined CDK Stone. I am enjoying the different challenges each day brings, learning about the industry and getting to know our customers whilst expanding my knowledge and building my skills. I take pride in my work and providing our customers with great support.

Mark Pasfield

Field Technician VIC

Having studied Mechatronics at Swinburne, I was eager to position myself in an industry where I continue to challenge myself, to learn and to grow. Having worked for CDK Stone as a Service Technician since 2018, I have worked on a broad range of machinery, in both on-site and remote support roles. I am passionate about automation and the combination of mechanical, electrical, and software systems that work in combination. The key equipment I have worked on is water clarification systems, laser measuring devices, and CNC Saw equipment.

Fritz Schauffele

Software & CAD/CAM

 

Flyn Ward-Lohemeyer

Field Technician QLD

A Fitter & Turner by trade. Being well travelled and experienced in multiple industries has provided me with a broad range of Skills and Experience that I enjoy utilising daily at CDK Stone.

I pride myself on precision & quality work, troubleshooting skills and customer satisfaction.

I enjoy finding solutions to the daily challenges that present themselves in the stone industry and meeting our customers needs in realising their goals.

Nick Theron

Field Technician NSW

After a successful and rewarding career in the South African Navy, I moved to New Zealand in 2014 and joined the Team at CDK Stone NZ as a Service Technician. I have moved to greener pastures and now work with the Sydney Team offering machinery service and building relationships with our NSW customers.

Warehousing, Logistics & Spare Parts

Keith Stokoe

National Warehousing & Logistics Specialists 

 

Francois Chung

Service & Spare Parts Assistant VIC

Supporting customers to find the best solutions to their spare parts needs is something I have enjoyed doing for the past 12 years, something that my background in managing mechanical workshop, warehousing and logistics has really supported. I really love to continue to provide the support for years to come.